Fast Track Services is a house and office removals company based in Ilford in north-east London.
Remarkably, the company has a flawless 5 star rating from its customers on Google reviews.
Manager Shereen Lawl explains why she thinks this might be:
“Were committed to delivering a high quality service,” Shereen says. “We pride ourselves on a fast, excellent and confidential customer service, ensuring that possessions are handled and delivered with care.”
This is reflected in customer comments such as:
“Handled the furniture with great care. Definitely recommend for those looking at any of their services.”
“Shereen and the team are friendly staff they moved me from London to the North East. They unloaded all my goods with care. I would definitely use their services again. I would 100% recommend there services to family and friends!”
How to know if a removal company can really deliver…
Great reviews like this show the importance for removals customers of researching house removals companies before they choose who to go with. After all, there are plenty of removal firms that promise great service – but how do you know if they’ll deliver on that promise?
Often, customer reviews are the only sure way to know…
“Nothing makes us happier than a happy customer,” Shereen says, adding that this is more than just a slogan – it’s something the company goes out of its way to provide.
At Fast Track Services, this is done by carefully interviewing customers before a move to ascertain exactly what their needs are before making a plan for the move. And this attention to detail extends to the way staff are trained.
Surveys of customers’ homes are also important for Fast Track. That way, the company can work out exactly how much customers are moving, and what kind of belongings they have. It also helps to ensure a more accurate quote, with no unexpected charges.
Video surveys will take customer service to the next level
Shereen and co have recently taken their surveys to the next level to make them more convenient. As Shereen explains:
“We have recently launched live video surveys to make our pre-planning more convenient for customers. It save time from inception to completion, whilst ensuring the process is smooth, fast and safe for all. It’s a way of using technology to support our approach of personalising the entire move to suit a customer’s needs, timescale and budget.”
Fast Track Services is more than just a removals company, too. Of course they offer packing materials and full packing services. But alongside man and van services and office relocations and house removals in London and across the UK, they also offer residential and commercial clearance. Not to mention safe and secure storage at great prices.
Almost everything, in fact, to do with a customer’s removal needs. No wonder the company has so many 5 star reviews from happy customers!
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