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Privacy policy

Introduction

This is the privacy and cookies policy for www.buzzmove.com (Website). This Website is operated by Removal Stars Limited (trading as buzzmove) (Removal Stars, we, us and our). Our registered company number is 08386920. Our registered address is Archer Street Studios, 10-11 Archer Street, London, W1D 7AZ. For the purposes of the Data Protection Act 1998, we are the data controller of the personal data you submit via the Website.

Our ICO registration number is ZA158238.

We are committed to protecting your privacy on-line. We appreciate that you do not want the personal information you provide to us distributed indiscriminately and here we explain how we collect information, what we do with it and what controls you have.

By using the Website, you consent to the collection and use of information in accordance with this privacy policy.

We reserve the right to change this privacy policy from time to time by changing it on the Website. This privacy policy was last updated on 31 January 2016.

Information

Information you give to us

We may collect and process the following personal information about you:

  • information, such as your name, email, postal address, telephone number, date of birth and credit/debit card numbers that you provide by completing forms on the Website. We collect information that you upload or submit as a registered user of the Website, request a home survey or a quote for a removal job or book a removal job;

  • information in connection with an account sign-in facility, your log-in and password details;

  • details in relation to requests for quotes, removal jobs, home surveys or other transactions made by you through the Website; this is likely to include information such as your name, email, address, telephone number, date of birth and inventory list of items to be moved;

  • information and details gathered during the course of the carrying out of a home survey; this is likely to include information such as your name, email, address, telephone number, date of birth and inventory list of items to be moved;

  • information you provide when participating in any discussion boards or other social media functions on the Website;

  • communications you send to us, for example to report a problem or to submit queries, concerns or comments regarding the Website or its content (e.g. by phone, email or otherwise);

  • information from surveys, promotions and competitions that we may, from time to time, run on the Website, if you choose to respond to, or participate in, them;

You are under no obligation to provide any such information. However, if you should choose to withhold requested information, we may not be able to provide you with certain services.

Information we collect about you

With regard to each of your visits to the Website we may automatically collect the following information:

  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from the Website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, service providers, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

Uses made of your information

Information you give to us

We will use this information to:

  • identify you when you sign-in to your account;

  • enable us to process your requests for quotes, home surveys and removal job bookings, and share that information with the relevant service providers as necessary to enable them to fulfil the booked home surveys and/or removal jobs;

  • provide you with the services and information offered through the Website and which you request;

  • administer your account with us;

  • verify and carry out financial transactions in relation to payments you make online;

  • analyse the use of the Website and the people visiting in order to improve our content and services including research into our users’ demographics and tracking of sales data;

  • provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;

  • provide you, or permit carefully selected third parties to provide you, with information about goods or services we or they feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. They may also contact you by post or telephone. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant boxes situated on the forms on which we collect your data; If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant boxes situated on the forms on which we collect your data. You can also tell us to stop contacting you for marketing purposes at any time by writing to us at: Buzzmove HQ, 5 Latham Road, London, TW1 1BN; by telephone on 0800 072 3382; or by email becky@buzzmove.com;

  • notify you about changes to our services;

  • ensure that content from the Website is presented in the most effective manner for you and for your computer.

Information we collect about you

We will use this information:

  • to administer the Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

  • to improve the Website to ensure that content is presented in the most effective manner for you and for your computer;

  • to allow you to participate in interactive features, when you choose to do so;

  • as part of our efforts to keep the Website safe and secure;

  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;

  • to make suggestions and recommendations to you and other users of the Website about goods or services that may interest you or them.

Information we receive from other sources

We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

Cookies and similar technology

The Website also uses cookies or similar technology to collect information about your access to the Website.

Cookies are pieces of information that include a unique reference code that a website transfers to your device to store and sometimes track information about you. A number of cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the Website and will last for longer.

We use cookies to:

  • remember that you have used the Website before - this means we can identify the number of unique visitors we receive and allows us to make sure that we have enough capacity for the number of users we get;

  • allow you to navigate the Website more quickly and easily;

  • remember your login session so you can move from one page to another within the Website;

  • store your preferences;

  • customise elements of the layout and/or content of the pages of the Website for you;

  • collect statistical information about how you use the Website so that we can improve the Website

Some of the cookies used on our Website are set by us and some are set by third parties who are delivering services on our behalf.

Most computer and some mobile web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can also learn more about cookies by visiting www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browser. Please note however, that by blocking or deleting cookies you may not be able to take full advantage of the Website.

a) Our cookies (1st party)

Change Cookies settings

Cookie name

Purpose

More information [i.e.type and duration]

JSESSIONID

This cookie is essential for website to work correctly. It maintains user's session while he is navigating through our website.

Session cookie (expires when browser is closed)

cookieSettings

This cookie is mandatory for saving user's Cookies settings choice.

Local storage, valid until deleted

mp_optout

This cookie is used to disable Mixpanel tracking. It is set if you disabled Mixpanel tracking.

Local storage, valid until deleted

_ga

This cookie is used for visit statistics. It is created by Google Analytics where all data is annonymised and aggregated.

Valid for 2 years

_dc_gtm_UA-42907190-1

This cookie is used to manage all scripts on the website. It is created by Google Tag Manager.

Valid for 10 minutes

__zlcmid

This cookie is essential for Zopim Live chat plugin.

Valid for 1 year

__zlcstore (Local storage)

This cookie is used for Zopim Live chat plugin.

Valid until deleted

__zlcprivacy

This cookie is used for saving Zopim Live chat plugin cookie consent.

Valid until deleted

sc.ASP.NET_SESSIONID

This cookie is used for Session cam script. This script is used for tracking user's sessions and detecting website bugs and errors.

Session cookie

sc.Status

This cookie is used for Session cam script. This script is used for tracking user's sessions and detecting website bugs and errors.

Session cookie

sc.UserId

This cookie is used for Session cam script. This script is used for tracking user's sessions and detecting website bugs and errors.

Valid for 1 year

mp_5f11aabcdc52c1d753beccba183fae87_mixpanel

This cookie is used for website usage and events statistics. It is created by Mixpanel where all data is annonymised and aggregated.

Valid for 1 year


Change Cookies settings

Information sharing

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose aggregate statistics about visitors to the Website, in order to describe our services to prospective partners, advertisers, sponsors and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

We may disclose your personal information to any of the service providers, our affiliates, or to our agents or contractors who assist us in providing the services we offer through the Website, processing transactions, fulfilling requests for information, receiving and sending communications, updating marketing lists, analysing data, providing support services or in other tasks from time to time. You may need to contact the relevant service providers (e.g. solicitors, surveyors, removals firms) directly to remove your details.

In the event that we undergo re-organisation or are sold to a third party, you agree that any personal information we hold about you may be transferred to that re-organised entity or third party.

We may disclose your personal information if legally entitled or required to do so (for example if required by law or by a Court order or if we believe that such action is necessary to prevent fraud or cyber crime or to protect the Website or the rights, property or personal safety of any person).

Public Forums

The Website may, from time to time, make chat rooms, message boards, news groups and/or other public forums available to its users. Any information that is disclosed in these areas becomes public information and you should exercise caution when using these and never disclose your personal information.

External links

The Website may, from time to time, contain links to external websites. We are not responsible for the privacy policies or the content of such websites.

Security

We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to personal information. Whilst we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we use all reasonable efforts to prevent it.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via the Website whilst it is in transit over the internet and any such submission is at your own risk.

It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.

Data storage and international transfers

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. If you make contact with any business featured on the Website your details may be transferred outside the EEA. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

If you use our services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those services.

Your rights

You can tell us not to contact you with information regarding our products and services or those of third parties, or to share your details with third parties so that they can send you information regarding their products and services, either at the point such information is collected on the Website (by checking or un-checking (as directed) the relevant box) or, where you do not wish us to continue to use your information in this way, by following the unsubscribe instructions on any communications sent to you. You can also exercise this right at any time by contacting us using the contacting us details at the end of this privacy policy.

You have a legal right under the Data Protection Act 1998 to a copy of all the personal information about you held by us. On request, we will provide you with a copy of this information subject to a fee not exceeding the prescribed fee permitted by law. You also have a right to correct any errors in that information.

Contacting Us

Please submit any questions, concerns or comments you have about this privacy policy or any requests concerning your personal data by any of the following means:

  • via the Website;

  • by email at becky@buzzmove.com

  • by post to Removal Stars Limited, 13-14 Archer Street Studios, 10-11 Archer Street, London, W1D 7AZ