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User Terms & Conditions

Removal Stars Website Terms of Use

These are the terms and conditions of use for www.removalstars.com (Website). This Website is operated by Removal Stars Limited trading as Buzzmove (Removal Stars, we, us and our). We are a limited company, registered in England. Our registered company number is 08386920, and our registered office is at 5 Latham Road, London, TW1 1BN. Our VAT registration number is 162396889. 

These terms are important as they explain some key things about the Website, the services offered through the Website and our role in providing those services. These terms form a legally binding contract between you and us, and govern your use of the Website.

We do sometimes update these terms so you should return to this page and read through it again from time to time. The last time we updated these terms was on 27 July 2016. Your use of the Website will be taken as your acceptance of the latest version of these terms.

Description of our Services

We provide you with an independent platform that enables you to: (i) specify your removal requirements within the United Kingdom and obtain quotes for removal services from a number of removal companies (Member Companies); (ii) book a removal job with the Member Company whose quote you select; and (iii) order home surveys for removal jobs from Member Companies; (together the Services)

Who may use the Services

To use the Website and the Services you must be at least 18 years of age and resident in the UK.

Your use of the Website

Your use of the Website will be subject to these terms and conditions, and by using the Website you agree to be bound by them. Any removal services you order from the Website will be supplied subject to the details set out on your Move and the removal terms and conditions of the relevant Member Company providing the removal services. Your Move Plan and the Member Company's terms and conditions will be made available to you before you book removal services through the Website, and you should read them carefully before accepting a booking.

Removal quotes generated by our system are based on the information that you provide to us via the Website. It is your responsibility to ensure that you provide us with complete, accurate and up-to-date information regarding your removal requirements when you request a quote for removal services (for example in relation to the volume and nature of the items that you require moving, the removal dates, the removal locations and the type of access to your property).

If you change any details after requesting quotes via the Website, please do so by logging into your account on the site, and make the relevant changes.

If you need to change any of the details of a removal job after making a booking, you will need to contact the Member Company, as it may affect the agreed price of your removal job or the Member Company's ability to perform the removal job. The Member Company's terms and conditions will apply in the event that you wish to make any changes following a booking.

What is our role?

We are not a party to any contract between you and a Member Company for the performance of any removal job or any other service provided by that Member Company.

Our role is limited to the supply of quotes for removal services to you via the Website;

If you accept a Member Company's quote following a home survey requested through the Website, the Member Company will enter into a contract for removal services with you directly. We will not act as the Member Company's agent in respect of those contracts and fees payable under such contracts will be payable directly to the Member Company.

Our liability to you

As we are not a party to any contract between you and a Member Company for the performance of any removal job or any other service provided by that Member Company, we will not be responsible or liable to you in relation to that removal job or service.

Nothing in these terms and conditions shall limit or exclude our liability to you for death or personal injury caused by our negligence or for fraudulent misrepresentation or any other liability that may not, under English law, be limited or excluded. Subject to this, in no event shall we be liable to you for any business losses and any liability we do have for losses you suffer is strictly limited to losses that were reasonably foreseeable.

Disputes

Any disputes in relation to any removal jobs, home surveys or dealings with Member Companies should be raised and resolved directly with the relevant Member Company.

If you have a dispute with any users (including Member Companies) in relation to the Website or the Services, you agree to release us from all claims, demands and damages of every nature, known and unknown, arising out of or in any way connected with such dispute.

Access to the Website

It is your responsibility to ensure your computer system meets all the necessary technical specifications to enable you to access and use the Website and is compatible with the Website.

We may, from time to time, restrict access to certain features, parts or content of the Website, or the entire Website, to users who have registered with us. You must ensure that any registration details you provide are accurate. If you choose, or you are provided with, a log-on ID (such as a username and password or other identifier) as part of our security procedures, you must treat such information as confidential and must not reveal it to anyone else. You are responsible for all activities that occur under your log-on ID and must notify us immediately of any unauthorised use or other security breach of which you become aware. We reserve the right to disable any log-on ID, at any time, if in our opinion you have failed to comply with any of the provisions of these terms and conditions or if any details you provide for the purposes of registering as a user prove to be false.

We cannot guarantee the continuous, uninterrupted or error-free operability of the Website. There may be times when certain features, parts or content of the Website, or the entire Website, become unavailable (whether on a scheduled or unscheduled basis) or are modified, suspended or withdrawn by us, in our sole discretion, without notice to you. You agree that we will not be liable to you or to any third party for any unavailability, modification, suspension or withdrawal of the Website, or any features, parts or content of the Website.

Registration

As a condition to using the website or the Services, you must register for and open an account with us. In doing so, please make sure that all of the details that you give us are accurate and complete, and are thereafter kept up-to-date. You must be at least 18 years of age to register with us.

You will be asked to agree to these terms and conditions as part of the registration process.

You will have the opportunity to identify and correct input errors prior to registering as a user / Customer / Member Company by logging into your account via the ‘login’ link on our website.

Once you have registered with us and have a log-on ID (including a username and password or other identifier), please do not give this information to anyone else or allow anyone else to use it.

Unless you have notified us that something has happened to cause a risk of unauthorised use of your ID, then any activities that occur under your ID will be treated as if they were carried out by you.

Please notify us immediately via our website if anyone else has become aware of your ID in circumstances in which there is a risk of misuse or if you have any reason to believe that there is any other risk of any unauthorised use of your account.

We may disable any log-on ID at any time if, in our opinion:

  • you have not complied with any of these terms;
  • any details you provide for the purposes of registering as a user are or may be false; or
  • there is any other risk to the security or integrity of our website or the Services.

What you are allowed to do

You may only use the Website in accordance with these terms and conditions. You may retrieve and display content from the Website on a computer screen, print and copy individual pages and, subject to the next section, store such pages in electronic form. Additional terms may also apply to certain features, parts or content of the Website and, where they apply, will be displayed before you access the relevant features, parts or content.

What you are not allowed to do

Except to the extent expressly set out in these terms and conditions, you are not allowed to:

  • store pages of the Website on a server or other storage device connected to a network or create an electronic database by systematically downloading and storing all of the pages of the Website;
  • remove or change any content of the Website or attempt to circumvent security or interfere with the proper working of the Website or the servers on which it is hosted; or
  • create links to the Website from any other website, without our prior written consent.

You must only use the Website and anything available from the Website for lawful purposes (complying with all applicable laws and regulations), in a responsible manner, and not in a way that might damage our name or reputation or that of any of our affiliates.

All rights granted to you under these terms and conditions will terminate immediately in the event that you are in breach of any of them.

Review, rating data and feedback

Once your removal job has been completed, we may ask for your feedback in relation to your experience of using the Website and / or your experience of using your chosen Member Company.

By submitting content to this Website by electronic mail, postings on this website or otherwise, including any reviews, ratings, questions, comments, suggestions, ideas or the like contained in any submissions (collectively, “Submissions”), you grant Removal Stars Limited and its affiliates a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sub-licensable right to (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Submissions throughout the world in any media, now known or hereafter devised; and (b) use the name that you submit in connection with such Submission.

You acknowledge that Removal Stars Limited may choose to provide attribution of your comments or reviews at our discretion. You further grant Removal Stars Limited the right to pursue at law any person or entity that violates your or Removal Stars Limited’s rights in the Submissions by a breach of these terms and conditions. You acknowledge and agree that Submissions are non-confidential and non-proprietary.

Breaches of these terms of use

Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:

(a) send you one or more formal warnings;

(b) temporarily suspend your access to the website;

(c) permanently prohibit you from accessing the website;

(d) block computers using your IP address from accessing the website;

(e) contact your internet services provider and request that they block your access to the website;

(f) bring court proceedings against you for breach of contract or otherwise;

(g) delete and/or edit any or all of your user content; and/or

(h) suspend and/or delete your account with the website.

Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).

Limitations and exclusions of liability

Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from negligence; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; (c) limit any of our or your liabilities in any way that is not permitted under applicable law; or (d) exclude any of our or your liabilities that may not be excluded under applicable law. If you are a consumer, any statutory rights that you have, that cannot be excluded or limited, will not be affected by these terms and conditions.

The limitations and exclusions of liability set out in this section and elsewhere in these terms and conditions: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the terms of use or in relation to the subject matter of the terms of use, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature.

We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

Unless you contract with us under these terms and conditions:as a consumer, we will not be liable to you in respect of any loss or corruption of any data, database or software.

Unless you contract with us under these terms and conditions:as a consumer, we will not be liable to you in respect of any special, indirect or consequential loss or damage.

Unless you contract with us under these terms and conditions:as a consumer, our aggregate liability to you under the terms of use will not exceed the greater of: (a) £500; and (b) the total amount paid and payable by you to us under these terms and conditions:.

Intellectual property rights

All intellectual property rights in any content of the Website (including text, graphics, software, photographs and other images, videos, sound, trade marks and logos) are owned by us or our licensors. Except as expressly set out here, nothing in these terms and conditions gives you any rights in respect of any intellectual property owned by us or our licensors and you acknowledge that you do not acquire any ownership rights by downloading content from the Website. In the event you print off, copy or store pages from the Website (only as permitted by these terms and conditions), you must ensure that any copyright, trade mark or other intellectual property right notices contained in the original content are reproduced.

Content

We may change the format and content of the Website from time to time. You agree that your use of the Website is on an 'as is' and 'as available' basis and at your sole risk.

Whilst we try to make sure that all information contained on the Website (other than any user-generated content) is correct, it is not intended to amount to authority or advice on which reliance should be placed. You should check with us or the relevant information source before acting on any such information.

Except to the extent that the Member Companies' removal terms and conditions apply, we make or give no representation or warranty as to the accuracy, completeness, currency, correctness, reliability, integrity, quality, fitness for purpose or originality of any content of the Website and, to the fullest extent permitted by law, all implied warranties, conditions or other terms of any kind are hereby excluded. To the fullest extent permitted by law, we accept no liability for any loss or damage of any kind incurred as a result of you or anyone else using the Website, the Services or relying on any of the Website content.

We cannot and do not guarantee that any content of the Website will be free from viruses and/or other code that may have contaminating or destructive elements. It is your responsibility to implement appropriate IT security safeguards (including anti-virus and other security checks) to satisfy your particular requirements as to the safety and reliability of content.

Your personal information

Use of your personal information submitted via the Website is governed by our privacy policy.

User content

In these terms of use, “user content” means all material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to our website.

You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media / on or in relation to our website and any successor or related website or web-based application. You also grant to us the right to sub-license these rights, and the right to bring an action for infringement of these rights.

You warrant and represent that your user content will comply with these terms of use.

Your user content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law).

Your user content (and its publication on our website) must not:

(a) be libellous or maliciously false;

(b) be obscene or indecent;

(c) infringe any copyright, moral right, database right, trade mark right, design right, right in passing off, or other intellectual property right;

(d) infringe any right of confidence, right of privacy, or right under data protection legislation;

(e) constitute negligent advice or contain any negligent statement;

(f) constitute an incitement to commit a crime;

(g) be in contempt of any court, or in breach of any court order;

(h) be in breach of racial or religious hatred or discrimination legislation;

(i) be blasphemous;

(j) be in breach of official secrets legislation;

(k) be in breach of any contractual obligation owed to any person;

(l) depict violence;

(m) be pornographic or sexually explicit;

(n) be untrue, false, inaccurate or misleading;

(o) consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage;

(p) constitute spam;

(q) be offensive, deceptive, threatening, abusive, harassing, or menacing, hateful, discriminatory or inflammatory; or

(r) cause annoyance, inconvenience or needless anxiety to any person.

Your user content must be appropriate, civil, tasteful and accord with generally accepted standards of etiquette and behaviour on the internet.

You must not use our website to link to any website or web page consisting of or containing material that would, were it posted on our website, breach the provisions of these terms of use.

You must not submit to our website any user content that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

We reserve the right to edit or remove any material submitted to our website, or stored on our servers, or hosted or published upon our website.

Notwithstanding our rights under these terms of use in relation to user content, we do not undertake to monitor the user content, or the publication of the user content on our website.

User content Acceptable use and legal compliance

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.

You must not use data (including pricing information) collected from our website to contact individuals or companies or other organisations for any reason, prior to having booked your removals job via the RemovalStars.com platform. Once you have completed a booking and paid our fee on our website for your removals job, you may contact your chosen Member Company for the purposes of bona fide communications relating to the job that you have booked on our site.

You must not use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).

You must comply with all applicable laws in relation to any proposed or actual sale or purchase of products via our website

Competitions

From time to time we may run competitions, prize draws and/or other promotions on our Website. These will be subject to separate terms and conditions that we will make available to you where appropriate.

External links

The Website may, from time to time, include links to external Websites. We have included links to these Websites to provide you with access to information and services that you may find useful or interesting. We are not responsible for the content of these Websites or for anything provided by them and do not guarantee that they will be continuously available. The fact that we include links to such external Websites does not imply any endorsement of or association with their operators.

General

These terms and conditions shall be governed by English law, and you agree that any dispute between us regarding them or the Website will only be dealt with by the English courts, provided that, if you are a consumer and live in a part of the United Kingdom other than England, the applicable law of that part of the United Kingdom will govern and any dispute will only be dealt with by the courts there. Nothing will prevent us from bringing proceedings to protect our intellectual property rights before any competent court.

We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms of use without notifying you or obtaining your consent – providing where you contract with us as a consumer that such action will not reduce your rights under these terms and conditions.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.

If any part of these terms is unenforceable for any reason then it will be removed and the remaining terms will survive.

Contacting us

If you have any questions about these terms and conditions or experience any problems concerning the Website, please contact us:

  • via the Website;
  • by email at hello@buzzmove.com or Rachel@buzzmove.com
  • by post to Removal Stars Limited (trading as Buzzmove), 13-14 Archer Street Studios, 10-11 Archer Street, London, W1D 7AZ.